What is delivery time of the products?
Normally products get delivered in 4-5 days depending on region, states, courier company etc. However in certain cases delivery time may extend to 7 to 10 days. Due to volume of the orders, sometimes it is becomes little difficult to manage inventory. Our motive is customer satisfaction. Hence we would arrange the supply and try to delivered respective products to customer as soon as possible.
Are you registered organisation with government? Why should I trust you?
Coolkart Ecommerce Private Limited is registered as a Private Limited Company under section 7 of Companies Act 2013 and Corporate Identity number is U36990PN2019PTC185984. You can verify it with government website of Ministry of Corporate Affairs(MCA) or on Google with the name of the company. Coolkart is also registered under GST, Maharashtra Shop and Establishment Act 2018, Udyog Adhar and Import and Export Code. website has option to pay for the product through payment gateway or Cash on Delivery on all the products.
What is your return Policy
Return of products are inevitable in certain conditions. We accept return of products on following situations-
- You received defective products
- Product is not as per description of your order.
- Received wrong quantity or wrong product
Hence kindly check description of products and its size before order it.
In case of above situation kindly contact us on firstname.lastname@example.org along with your receipt. Also let us know reason of return of product. Also confirm if you
- Need to replace product with same product you ordered
- Need to replace product with different product with same price.
- Need refund of money.
Once we receive your request of Return. We will send you label of barcode. you need to print it and paste it on the courier bag of product. Lebel of barcode is important as we can track the product. We will arrange our courier partner to collect the product from your billing address. We will inspect the product and approve for genuine case where The items is unused, intact and in their original packaging (labels, tags, boxes).. Refund will be processed within seven days from the approval. Company may deduct courier charges from your refund amount.
Do you cater international orders?
Yes. We are authorized for international trade. However we would request to email us on email@example.com or inquire in our chat box in website before paying on site. We can check shipping charges for your country and let you know the billing amount.